Once your order is dispatched from our warehouse, you will receive an email from Le Specs confirming that your order is on its way & provide you will the tracking information.

All orders are tracked by the delivery carrier. When your order has left the Le Specs Distribution Centre you will receive an email advising carrier tracking information.

In the unlikely event that you have any problems with your order please visit our Contact Us page.

Once you have checked out and paid for your order, unfortunately we are unable to update the address on your order. Once your order has been shipped, what you can do is contact the courier and see if it is possible to re-direct your order using your tracking number. Please note tracking numbers can take 24 hours to become active with the courier.

Please visit our Contact Us page within 7 days to report the issue. Following inspection the item, Le Specs will either replace or refund the item in accordance with Australian Consumer Laws.

If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.

If you haven't received a dispatch email, please visit our Contact Us page with your order number (eg. #LSUK12345) and we can investigate this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.